• Please fill in all the required fields to customize the option (Name/Feature) and double check all the customized options carefully.
• Text: Correct spelling, no special characters, emojis to ensure the best image. The text you enter will be resized by us to ensure it fits the product design.
• Feature: Select each option that fits your description.
• Last step, click "Preview" to preview the wonderful work you have created ❤️.
• Please note that the color of the preview may be slightly different from the actual product due to the lighting when taking product photos or your device screen.
  
  

- Processing Time: 2 – 5 business days.
- Standard Shipping US : Usually arrives in 7 – 10 business days.
- Orders may be cancelled within 2 hours after purchase. Once production has started, cancellation requests may not be possible.

- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this
- Learn more about Shipping Policy.

At Warm Hug Prints, we want you to be completely satisfied with your purchase. Because our products are personalized and custom-made to order, please read our return and refund policy carefully.

1. 30-Day Return & Replacement Policy
We offer a 30-day return and replacement policy. This means you have 30 days after receiving your item to request a return or a replacement if there is a problem with your order.

2. Damaged, Defective, or Incorrect Items
Since every item is personalized and custom-made specifically for you, we do not accept returns or refunds if you simply changed your mind or ordered the wrong size/style. 

However, we will gladly send a FREE replacement or issue a FULL refund if the item arrives and meets any of the following conditions:
- The product is defective, damaged, or broken during transit.
- The customization details (names, styles, photos) do not match what you submitted.
- The print quality is blurry, peeled, or incorrect.
- You received the wrong item or wrong size compared to your invoice.

If your order has any of the issues above, please contact us immediately at support@warmhugprints.com with clear photos of the item and your order number. You do not need to ship the defective item back to us.

3. Return Process & Address (For non-custom items if applicable)
For any return requests accepted by our team, please contact support@warmhugprints.com to receive the detailed return instructions and our warehouse address located at: 30 N Gould St Ste R, Sheridan, WY 82801. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Fees & Restocking Fees
- If the return/replacement is due to our mistake (damaged, defective, or incorrect item), you will NOT have to pay any shipping fees or restocking fees. We will cover 100% of the cost to send you a new item.
- For other eligible returns, the customer will be responsible for paying the return shipping costs. We charge a $0.00 restocking fee.

5. Refunds
We will notify you once we’ve received and inspected your return request. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.